Terms of Service

Effective date: May 20, 2026

These Terms of Service ('Terms') govern your access to and use of digital-family.ai (the 'Site') and any services you engage Digital Family LLC to perform. By using the Site or engaging us, you agree to these Terms.

1. Acceptance & eligibility

By accessing or using digital-family.ai or engaging Digital Family LLC (trading as “Digital Family”) for services, you confirm that you are at least 18 years old and have the authority to enter into a binding agreement on behalf of yourself or the entity you represent. If you do not agree to these Terms, do not use the Site or our services.

2. Definitions

• “Site” means digital-family.ai and any related subdomains.
• “Services” means the IT, AI and SEO consulting and implementation services Digital Family LLC offers.
• “SOW” means a Statement of Work, order form, proposal or similar document signed by both parties.
• “Deliverables” means the work product identified in a SOW.

3. The Site & license to use

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal or internal business purposes. The Site is provided for general informational and marketing purposes.

4. Acceptable use

• Do not use the Site in any way that violates applicable law or regulation.
• Do not attempt to gain unauthorised access to the Site or its underlying systems, or interfere with their operation.
• Do not use automated tools to scrape or harvest content beyond standard search-engine indexing in line with our robots.txt.
• Do not use the Site to train artificial-intelligence models without our prior written permission.
• Do not submit content that is unlawful, infringing, harassing, deceptive, or that contains malware.

5. User submissions & feedback

Any non-personal information, suggestions, ideas, feedback or other content you submit to us (through the contact form, email or otherwise) is provided on a non-confidential basis. You grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify and incorporate such feedback into our products, services and materials, without any obligation to you. Personal information you submit is handled under our Privacy Policy.

6. Intellectual property

All content on the Site — including text, graphics, code, logos, photographs and case studies — is owned by or licensed to Digital Family LLC and is protected by copyright, trademark and other laws. You may not copy, modify, distribute, sell or lease any part of our Site or content without our prior written permission, except as permitted by fair use or applicable law.

For client engagements, ownership of Deliverables is governed by the applicable SOW. Pre-existing tools, frameworks, methodologies and know-how remain the property of Digital Family LLC.

7. Services & separate engagement terms

Specific scope, deliverables, fees, timelines and any service-level commitments for any engagement will be set out in a SOW. If there is a conflict between these Terms and a signed SOW, the SOW controls for that engagement.

8. Payment terms

Unless otherwise agreed in writing, invoices are due within 14 days of issue in US dollars. Late payments may accrue interest at the lower of 1.5% per month or the maximum rate permitted by law. You are responsible for taxes other than our income taxes.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with a project, and to use it solely for the purpose of the engagement. This obligation survives termination for three (3) years (indefinitely for trade secrets).

10. Third-party services

The Site and our Services may rely on or link to third-party platforms (for example, Google, hosting and analytics providers). We are not responsible for third-party content or practices. Your use of those services is governed by their own terms and privacy policies.

11. No professional advice

Content on the Site is for general information only and is not legal, financial, accounting, tax, medical or other professional advice. Do not act or refrain from acting on the basis of Site content without seeking advice from a qualified professional.

12. No outcome guarantee — SEO & AI

Search rankings, traffic, leads and revenue depend on factors outside our control, including search-engine algorithm changes, competitor activity, your product, your pricing and your operations. We do not guarantee any specific ranking, traffic level, conversion rate, revenue, or position in Google, ChatGPT, Perplexity, Bing or any other engine or platform.

Outputs of artificial-intelligence systems are probabilistic. They can be wrong, out-of-date or biased. We do not warrant the accuracy, completeness or fitness for any particular purpose of AI-generated outputs. You are responsible for reviewing AI outputs before relying on them, especially in regulated or high-risk contexts.

13. Disclaimer of warranties

THE SITE AND ANY FREE RESOURCES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Digital Family LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR OUR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR AGGREGATE LIABILITY FOR ANY DIRECT DAMAGES ARISING OUT OF OR RELATED TO A PAID ENGAGEMENT WILL NOT EXCEED THE FEES YOU ACTUALLY PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR USE OF THE SITE ONLY (WITHOUT A PAID ENGAGEMENT), OUR AGGREGATE LIABILITY WILL NOT EXCEED US$100. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in such cases our liability is limited to the smallest extent permitted by applicable law.

15. Indemnification

You agree to defend, indemnify and hold harmless Digital Family LLC and its affiliates from and against any claim, demand, loss or expense (including reasonable legal fees) arising out of (a) your breach of these Terms; (b) your violation of any law or third-party right; or (c) any content you submit to us.

16. Termination

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including a violation of these Terms. Sections that by their nature should survive termination will survive, including Sections 5, 6, 8, 9, 13, 14, 15, 17, 18, 19 and 20.

17. Governing law & venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 18 (arbitration), any disputes shall be brought exclusively in the state or federal courts located in San Diego County, California, and each party consents to the personal jurisdiction of those courts.

18. Binding arbitration & class-action waiver

Please read this section carefully — it affects your legal rights. Any dispute, claim or controversy arising out of or related to these Terms, the Site or our Services that is not resolved by informal negotiation within 30 days will be resolved by final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be conducted in English in San Diego County, California, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver: claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative or class proceeding.

30-day opt-out: you may opt out of this arbitration agreement by emailing info@digital-family.ai with the subject line “Arbitration opt-out” within 30 days of first accepting these Terms. Opting out will not affect any other part of these Terms.

Nothing in this section prevents either party from seeking injunctive or equitable relief in court for the infringement of intellectual-property rights, or from bringing a claim in a small-claims court for amounts within that court’s jurisdiction.

19. Force majeure

Neither party will be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including acts of God, war, terrorism, labour disputes, government action, internet or telecommunications failures, and epidemics or pandemics.

20. General

• Assignment: you may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition or sale of assets.
• Severability: if any provision is held to be invalid, the rest will remain in effect.
• No waiver: failure to enforce a provision is not a waiver of that or any other provision.
• Entire agreement: these Terms (together with any SOW and the Privacy Policy) are the entire agreement between you and us about the Site and Services.
• Notices: we may give notices by email or by posting on the Site; you may give notices to info@digital-family.ai.

21. Changes to these Terms

We may update these Terms at any time. Material changes will be notified by a notice on the Site or by email and will take effect no earlier than 15 days after notice. Continued use of the Site after changes take effect constitutes acceptance.

22. Notice to California users (Cal. Civ. Code §1789.3)

California users are entitled to the following consumer-rights notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. Contact

Questions about these Terms? Email info@digital-family.ai or write to Digital Family LLC, 1265 Rosecrans St, San Diego, CA 92106, United States.